Job Purpose

To provide effective application and end-user support with a primary focus on Microsoft Dynamics, user training, reporting, Microsoft 365, MS SQL and IT ticket management, ensuring smooth and efficient IT application operations.

Principal Accountabilities

• Provide day-to-day Microsoft Dynamics application support to end users.
• Production & planning module exposure is mandatory.
• Understand user issues, troubleshoot problems and coordinate with IT Team / vendors/developers for resolution.
• Conduct user training and prepare SOPs, user manuals and training material.
• Prepare and maintain MIS and management reports based on business requirements.
• Provide support for Microsoft 365 applications, including Outlook, Teams, Word, Excel and PowerPoints.
• Use MS SQL Server for basic data queries, data validation and report generation.
• Manage incidents and service requests through the IT Ticketing System.
• Track tickets, ensure timely resolution and maintain proper issue documentation.
• Assist in application testing, enhancements, implementation and UAT activities.
• Coordinate with IT and business departments to understand requirements and improve application usage.

Dimension Skills

• Microsoft Dynamics – Good working knowledge·        
• Power Apps – Good working knowledge·        
• Application Support & User Training – Strong·        
• Report Writing / MIS – Good working knowledge·        
• Microsoft 365 / Office 365 – Good working knowledge·        
• MS SQL Server / SQL Queries – Basic to Intermediate·      
• IT Ticketing / Helpdesk System – Good working knowledge·        
• Communication & Documentation – Good·        
• Problem-solving & Troubleshooting – Strong